Preliminary Information Form

Article 1. Parties

1.1. Seller

*Proteinocean Gıda Anonim Şirketi will be referred to as the “SELLER” in the contract.

1.2. Buyer

*…………. Will be referred to as “BUYER” in the contract.

Article 2. Subject

The subject of this contract is the following products, the qualities and sales price of which are ordered electronically by the BUYER from the SELLER's website https://www.proteinocean.com

Regarding the sale and delivery of the specified product/products, Law No. 4077 on the Protection of Consumers, Law No. 29188, which entered into force on 27.11.2014

Provisions of the Regulation on Distance Contracts and Amendments to the Regulation on Distance Contracts published in the Official Gazette on 23.08.2022

It is the determination of the rights and obligations of the parties in accordance with the regulation.

The BUYER hereby accepts, declares and undertakes that he/she has been informed by the SELLER about the following matters in a clear, understandable and internet-friendly manner, that he/she has confirmed this preliminary information electronically and that he/she has subsequently ordered the goods, in accordance with the provisions of this contract.

• Seller's name, title, full address, telephone number, MERSIS number and other contact information

• Basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs.

• All preliminary information regarding the goods subject to sale, the use of the right of "return" and "withdrawal" and how to use these rights,

• Official authorities to whom they can submit their complaints (such as full address, telephone, e-mail addresses) and objections through all communication channels.

• In case of dispute, the Buyer can submit his complaints to the Seller and his legal applications to the District/Provincial Office in accordance with the relevant provisions of Law No. 6502.

To the Arbitration Committees and Consumer Courts

He/she accepts and declares that he/she has been informed by the seller in a clear, understandable and online manner, that he/she has confirmed this preliminary information electronically and that he/she has subsequently ordered the goods, in accordance with the provisions of this contract.

The preliminary information on the website https://www.proteinocean.com and the invoice issued upon the order placed by the BUYER are integral parts of this contract.

Article 3. Contractual Product

The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee for the product(s) purchased electronically are as follows. The person to be invoiced must be the same person who signed the contract. The information included in the contract must be accurate and complete. The BUYER is solely responsible for any damages arising from inaccuracies or incomplete information, and the BUYER accepts, declares, and undertakes to fully compensate for any resulting damages.

Article 4. Rights and Obligations of the Seller

SELLER accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers, the Regulation on Distance Contracts, and the Regulation on Amendments to the Regulation on Distance Contracts.

https://www.proteinocean.com is not responsible for pricing errors resulting from system errors. Therefore, SELLER is not responsible for advertising or pricing errors that may occur due to the system, design, or illegal interventions on the website. BUYER cannot claim rights from SELLER based on system errors.

Purchases can be made through https://www.proteinocean.com by credit card (Visa, MasterCard, etc.) or cash/card payment upon delivery through contracted courier companies. Payment methods such as money orders or postal checks are not accepted without prior consultation with customer service.

Article 5. Rights and Obligations of the Buyer

BUYER accepts and undertakes to fully perform the obligations assigned to it in the preliminary information form and distance sales contract, except for force majeure reasons.

By placing an order, the BUYER accepts the terms of the business contract and agrees to make payment in accordance with the payment method specified in the contract. By placing an order using the cash on delivery option, the BUYER acknowledges and undertakes that the address provided in the order is correct, that the contract has been established with the order confirmation email, and that they will fulfill their obligation to receive the product.

If the BUYER does not receive the product in the orders placed with the cash on delivery option, it will not be considered as a withdrawal or return. The BUYER who does not fulfill his obligation to receive the product accepts, declares and undertakes that the SELLER is liable to compensate for all damages incurred for this reason.

The BUYER accepts and declares that he/she has received information on the website https://www.proteinocean.com in a clear, understandable and internet-friendly manner regarding the SELLER's name, title, full address, telephone number, tax number and other contact information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the use of the right of "withdrawal" and how to use this right, all communication channels through which he/she can submit his/her complaints (such as full address, telephone, e-mail addresses) and the official authorities to which he/she can submit his/her objections, and that he/she has confirmed this preliminary information electronically.

In accordance with the previous article, the BUYER declares that he/she has read and is aware of the product order and payment conditions, product usage instructions, precautions taken against possible situations, all warnings such as not to consume the silica gel (humidifier) ​​bags with the warning "DO NOT EAT" written on them inside some product packages, and that he/she has given the necessary confirmation electronically.

If the BUYER wishes to return the purchased product, he/she accepts and undertakes not to damage the product or its packaging in any way and to return the original invoice and delivery note at the time of return.

Article 6. Order/Payment Procedure

6.1. Order:

After the VAT-inclusive Turkish Lira amount of the products added to the shopping cart is approved by the BUYER, the payment is processed by the relevant bank card POS or online payment processing companies. Therefore, an order confirmation email is sent to the BUYER before orders are shipped. Shipment will not be made until the Order Confirmation email is sent.

Any disruptions in the process or problems that may arise with the credit card will be notified to the BUYER by one or more of the phone, fax, or email methods specified in the contract. If necessary, the BUYER may be asked to contact their bank. The time orders are processed is not the time the order is placed, but the time the payment is collected from the credit card account or through the cash on delivery service offered by the courier company.

Exceptionally, if it is understood that the goods subject to the contract cannot be supplied due to a justified reason and/or a stock problem is encountered, another good of equal quality and price may be sent to the BUYER, provided that the BUYER is immediately informed in a clear and understandable manner and gives his/her approval, or, in line with the BUYER's wish and choice, another new product may be sent, it may be waited for the product to be in stock or for the other obstacle to delivery to be eliminated and/or the order may be cancelled.

In cases where the delivery obligation of the goods subject to the contract becomes impossible, the BUYER will be notified in writing within three (3) days of the occurrence of the impossibility, and the total amount paid and any documents that impose a debt, if any, will be returned to the BUYER within fourteen (14) days at the latest, and the contract will be cancelled. In such a case, the BUYER will not have any claim for any additional material or moral damages from the SELLER.

6.2. Payment:

The Turkish Lira price (including VAT) and all costs, including shipping costs (if any), for products selected by the BUYER on the website https://www.proteinocean.com, will be processed through the payment method chosen by the BUYER after approval by the BUYER. Following payment by credit card, an order confirmation email will be sent to the BUYER before the Products are shipped. If the payment upon delivery option is selected, an order confirmation email will be sent automatically.

6.2.1. Cash on Delivery/Credit Card Payment: When you choose the cash on delivery or credit card payment option, your products will be delivered to you via courier, and the cost of the products will be collected at the door by the courier. Cash on Delivery is a payment option provided by a contracted courier company and has no affiliation with the SELLER. The courier company may charge a fee for this service. This fee is the responsibility of the courier company and is non-refundable if the product is returned. The SELLER cannot be held responsible for this fee.

If the BUYER makes a purchase with cash on delivery and fails to accept delivery of the product, this will be considered abusing the cash on delivery option and failing to fulfill the BUYER's contractual obligation to purchase. In such a case, the BUYER declares, accepts, and undertakes to pay all operating expenses in advance, including the invoice amount, shipping costs, tracking costs, and attorney fees.

6.2.2. Payment by Credit Card: To pay by credit card, you must enter your credit card information completely and accurately in the relevant sections. According to the Regulation Amending the Regulation on Banking Cards and Credit Cards, installment payments are not applicable for all food and beverage purchases. According to this regulation, one-time payments can be made by credit card.

If, after delivery of the product, the relevant bank or financial institution fails to pay the SELLER the price of the product due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault, the BUYER is obligated to return the delivered product to the SELLER within ten (10) days. In such cases, the shipping costs are the responsibility of the BUYER.

BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information regarding the purchase made with the credit card from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the legislation in force.

Article 7. Shipping/Delivery Procedure

7.1. Shipment:

Once the order confirmation email is sent, the product(s) will be delivered to the SELLER's contracted courier company. SELLER strives to deliver its shipments as quickly as possible to the regions where it has branches, through its contracted courier company. However, delays may occur in some regions due to courier service. SELLER is not responsible for these delays or non-delivery.

7.2. Delivery:

The product(s) will be delivered to the buyer's address via the SELLER's contracted courier company. For shipments via courier, a precise delivery date cannot be provided due to varying delivery times between courier companies. The delivery period is thirty (30) days from the date the order confirmation email is sent and the contract is established. This period may be extended by a maximum of ten (10) days, provided that the BUYER is notified in advance in writing or via a permanent data carrier.

Products may be sent to areas where delivery addresses are not provided by contracted cargo companies, provided that a phone call is made. The process of sending with a notification is at the discretion of the cargo company, and the SELLER does not undertake to send cargo with a notification.

In areas where the Cargo Company delivers once a week, the specified delivery time may be delayed due to inaccuracies or omissions in the shipping information, as well as certain social events and natural disasters. BUYER cannot hold SELLER responsible for such delays. If the product is to be delivered to a person/organization other than BUYER, SELLER is not responsible for any additional shipping costs that may arise due to the delivery person/organization's refusal to accept delivery, inaccuracies in shipping information, and/or BUYER's absence. The Buyer acknowledges, declares, and undertakes that they are solely responsible for these additional shipping costs.

If the product/products have not reached the BUYER within the specified days, delivery problems must be reported immediately to customer services by using the e-mail address destek@proteinocean.com or the customer service line at 0850 303 29 89.

In the event of a damaged package, the damaged package should not be accepted, and a report should be filed with the courier company. If the courier company determines that the package is not damaged, the buyer has the right to open the package on-site, verify that the products were delivered undamaged, and request that a report be prepared to document the situation. Once the package is received by the BUYER, the courier company is deemed to have fulfilled its duty. If the package is not accepted and a report is filed, the situation should be reported to the SELLER as soon as possible, along with the BUYER's copy of the report, via the customer service line at 0850 303 29 89.

Article 8. Procedure for Product Returns and Right of Withdrawal

8.1. Right of Withdrawal to be Exercised After Product Delivery:

The BUYER has the right to withdraw from the contract within fourteen (14) days after receiving the goods, without giving any reason and without paying any penalty. In order for returns to be processed in accordance with the general communiqué of Tax Procedural Law No. 385, the BUYER must return the product, along with the product invoice and delivery note, to the address "Ostim OSB Mah. Uzayçağı Cad. No:90 Yenimahalle ANKARA." The right of withdrawal period begins on the day the goods are delivered to the BUYER. The return shipping costs of the returned product(s) will be covered by the BUYER. For product returns whose invoices are issued in the name of institutions, a separate return invoice must be issued.

8.2. Right of Withdrawal to be Exercised Before Delivery of the Products to the Cargo Company:

The BUYER may exercise the right of withdrawal between the conclusion of the Contract and the delivery of the Product(s) to the Cargo company. If the right of withdrawal is exercised before the Products are delivered to the Cargo company for delivery to the BUYER, the BUYER must send a written notice of withdrawal, including the order number, to the SELLER's email address destek@proteinocean.com.

However, this right cannot be exercised for products that have been delivered to the cargo by the SELLER to the BUYER. The right of withdrawal, which may be exercised after the order has been delivered to the cargo by the SELLER, can only be exercised in accordance with the provisions of Article 8.1 of this agreement.

8.3 General Provisions Regarding Returns and Withdrawal:

If the right of withdrawal is exercised within the scope of articles 8.1 and 8.2 of the preliminary information form, the BUYER must notify the SELLER in writing of the exercise of the right of withdrawal before the expiration of the right of withdrawal period. The BUYER is obligated to return the Product(s) to the SELLER within fourteen (14) days from the date of sending the notice of withdrawal to the SELLER. The BUYER declares, accepts and undertakes to pay the shipping costs for the return.

A decrease in the value of the goods received or the existence of a reason that makes return impossible does not preclude exercising the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the consumer must compensate the SELLER for the value of the goods or the decrease in value. In any case, if the purchased product or its packaging is found to be opened, damaged, broken, damaged, torn, used, or otherwise damaged, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return, and the price will not be refunded.

The general return period for any product purchased by mistake is fourteen (14) days. During this period, returns of products that have been opened, used, damaged, or similarly damaged will not be accepted. Returns must be made in their original packaging.

If any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected on the product or its packaging purchased by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

The returned product reaching the SELLER will be accepted as a return if it meets the conditions specified in this preliminary information form and the distance sales contract, and the refund will be forwarded to the relevant bank within fourteen (14) days at the latest from the date on which the consumer receives the notification that he/she has exercised his/her right of withdrawal.

The time period for refunds to be reflected in credit card accounts is at the discretion of the card issuing institutions and the relevant bank within the scope of the Banking Cards and Credit Cards Law No. 5464 dated 23/2/2006. In cases where the refund process is notified to the relevant bank by the SELLER but the time period specified by the relevant bank is exceeded or the refund is not made, the BUYER is deemed to have accepted that the SELLER is not responsible.

The right of withdrawal cannot be exercised in cases not stipulated by law, and if this right is not exercised properly or in a timely manner, the BUYER loses the right of withdrawal. In any case, no refund will be made until the product is returned to the SELLER.

Article 9. Cases in which the right of withdrawal cannot be exercised

The right of withdrawal cannot be exercised in the following cases:

a) In contracts concerning goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller,

b) Products that are prepared in line with the consumer's wishes or clearly in line with his personal needs, are not suitable for return due to their nature and are in danger of rapid deterioration.

or in contracts for the delivery of goods that may expire,

c) Regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; the return of which is not suitable for health and hygiene reasons.

in contracts,

d) In contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature,

e) Books, audio or video recordings, software offered in physical media, provided that protective elements such as packaging, tape, seal, package have been opened by the consumer.

contracts regarding software and computer consumables,

f) Contracts regarding the performance of services related to betting and lottery,

g) Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period,

h) In contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer, and in cases where the goods/services subject to the contract consist of types of goods/services excluded from the scope of application of the Distance Contracts Regulation, the right of withdrawal cannot be exercised due to the fact that the provisions of the Distance Contracts Regulation cannot be applied to the legal relationship between the Buyer and the Seller.

Article 10. Force Majeure

Force majeure shall be deemed to be any circumstance that was not present or foreseeable at the time the contract was signed, that develops beyond the control of the parties, and that renders it impossible for one or both parties to partially or fully fulfill their obligations and responsibilities undertaken under the contract, or to fulfill them on time (natural disaster, war, terrorism, riot, changing legislation, seizure or strike, lockout, significant malfunction of production and communication facilities, etc.). The party experiencing the force majeure shall immediately notify the other party in writing of the situation.

During the continuation of force majeure, the parties will not be held liable for any failure to perform their obligations. If this force majeure continues for 30 (thirty) days, each party will have the right to unilaterally terminate the contract.

Article 11. Campaign Conditions

Campaigns offered at various times on the https://www.proteinocean.com website are subject to availability. The discount offered by the campaign may vary depending on the product. The price on the sales receipt will be used for exchanges of products purchased within the scope of the campaign. The campaign used by the BUYER cannot be combined with other campaigns or gift certificates. The SELLER reserves the right to change the campaign terms and conditions.

In packaged shipments containing more than one product, the aromas of the products in the package may differ depending on the stock status, so the SELLER reserves the right to change the aromas of the relevant products.

Article 12. Confidentiality, Information Security, Personal Data

Necessary measures to ensure the security of information and transactions entered by the BUYER on the Website have been taken within the SELLER's system infrastructure, within the limits of technical capabilities, depending on the nature of the information and transactions. However, since the information in question is entered from the BUYER's device, the Buyer is responsible for taking the necessary precautions, including those against viruses and similar malicious applications, to protect it from unauthorized access.

The seller may only disclose this information if there is an administrative/legal obligation to do so. If the seller possesses the requested information, they may provide it to the relevant authorities in connection with any legal investigation that has documented investigative capacity.

Following the Buyer's approval, the Buyer can access and review the Preliminary Information and Agreement text sent to his/her e-mail address at any time by saving the said e-mail in the permanent data storage.

Credit Card information is never stored. Credit Card information is only used to obtain authorization by being securely transmitted to the relevant banks during the collection process and is deleted from the system after authorization.

The Buyer accepts and declares that the personal information provided under this agreement is accurate, that all data such as shopping and personal information provided by the Buyer in any way within the scope of his order, together with this information, may be collected by the Seller, including but not limited to those specified herein, its affiliates, subsidiaries, any service provider companies it works with, and their shareholders and employees, even if the Buyer's membership is terminated for whatever reason, and that this data may be processed by its Collaborators and solution partners, and that the Seller and/or its Collaborators and/or solution partners are not responsible for any damages that may arise as a result of not updating the information in the application form or providing incorrect information.

The Buyer acknowledges and declares that he/she has read and expressly accepted the KVKK Policy and its annexes available on the www.proteinocean.com website and has been expressly informed of his/her rights to learn whether his/her personal data has been processed, to request information regarding this if his/her personal data has been processed, to learn the purpose of processing his/her personal data and whether it is used in accordance with its purpose, to know the third parties to whom personal data has been transferred in the country or abroad, to request correction of personal data if it is processed incompletely or incorrectly, to request deletion or destruction of personal data within the framework of the conditions stipulated by law, to request notification of the correction, deletion or destruction of personal data to third parties to whom personal data has been transferred, to object to any conclusions to his/her detriment resulting from the analysis of processed data exclusively through automated systems, and to request compensation in the event that he/she suffers damages due to the unlawful processing of personal data.

Article 13. Competent Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the application of this Preliminary Information Form and the Distance Selling Agreement, the Provincial or District Consumer Arbitration Committees and the Ankara Consumer Courts, where the Seller is located, are competent within the monetary limits declared annually by the Ministry of Trade.

Article 14. Declaration of Acceptance and Approval

After this Preliminary Information Form is read and accepted by the BUYER in electronic environment, the Distance Sales Contract establishment phase will begin.

The Buyer accepts and declares that he/she has read all the conditions and explanations written in this Preliminary Information Form on the Website with the extension www.proteinocean.com, that he/she is informed in advance about all matters including the basic features-qualifications of the Product(s) subject to sale, sales price, payment method, delivery conditions, the name, title, full address, telephone, MERSİS number and other contact information of the Seller and all other preliminary information-information regarding the Product subject to sale, right of withdrawal and personal information, that he/she has seen, read and accepted the content of all of them electronically on the Website and that he/she has accepted the provisions of this Agreement by ordering the Product by confirming-approving-accepting-permitting all of these electronically.

I have read the Preliminary Information Form, and I accept and declare that I have been informed by the SELLER on all the above-mentioned issues.

Distance Sales Agreement

Article 1. Parties

1.1. Seller

*Proteinocean Gıda Anonim Şirketi will be referred to as the “SELLER” in the contract.

1.2. Buyer

*…………. Will be referred to as “BUYER” in the contract.

Article 2. Subject

The subject of this contract is the following products, the qualities and sales price of which are ordered electronically by the BUYER from the SELLER's website https://www.proteinocean.com

Regarding the sale and delivery of the specified product/products, Law No. 4077 on the Protection of Consumers, Law No. 29188, which entered into force on 27.11.2014

Provisions of the Regulation on Distance Contracts and Amendments to the Regulation on Distance Contracts published in the Official Gazette on 23.08.2022

It is the determination of the rights and obligations of the parties in accordance with the regulation.

The BUYER hereby accepts, declares and undertakes that he/she has been informed by the SELLER about the following matters in a clear, understandable and internet-friendly manner, that he/she has confirmed this preliminary information electronically and that he/she has subsequently ordered the goods, in accordance with the provisions of this contract.

• Seller's name, title, full address, telephone number, MERSIS number and other contact information

• Basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs.

• All preliminary information regarding the goods subject to sale, the use of the right of "return" and "withdrawal" and how to use these rights,

• Official authorities to whom they can submit their complaints (such as full address, telephone, e-mail addresses) and objections through all communication channels.

• In case of dispute, the Buyer can submit his complaints to the Seller and his legal applications to the District/Provincial Office in accordance with the relevant provisions of Law No. 6502.

To the Arbitration Committees and Consumer Courts

He/she accepts and declares that he/she has been informed by the seller in a clear, understandable and online manner, that he/she has confirmed this preliminary information electronically and that he/she has subsequently ordered the goods, in accordance with the provisions of this contract.

The preliminary information on the website https://www.proteinocean.com and the invoice issued upon the order placed by the BUYER are integral parts of this contract.

Article 3. Contractual Product

The type and kind, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee for the product(s) purchased electronically are as follows. The person to be invoiced must be the same person who signed the contract. The information included in the contract must be accurate and complete. The BUYER is solely responsible for any damages arising from inaccuracies or incomplete information, and the BUYER accepts, declares, and undertakes to fully compensate for any resulting damages.

Article 4. Rights and Obligations of the Seller

SELLER accepts and undertakes to fully perform the obligations assigned to it in the contract, except for force majeure, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers, the Regulation on Distance Contracts, and the Regulation on Amendments to the Regulation on Distance Contracts.

https://www.proteinocean.com is not responsible for pricing errors resulting from system errors. Therefore, SELLER is not responsible for advertising or pricing errors that may occur due to the system, design, or illegal interventions on the website. BUYER cannot claim rights from SELLER based on system errors.

Purchases can be made through https://www.proteinocean.com by credit card (Visa, MasterCard, etc.) or cash/card payment upon delivery through contracted courier companies. Payment methods such as money orders or postal checks are not accepted without prior consultation with customer service.

Article 5. Rights and Obligations of the Buyer

BUYER accepts and undertakes to fully perform the obligations assigned to it in the preliminary information form and distance sales contract, except for force majeure reasons.

By placing an order, the BUYER accepts the terms of the business contract and agrees to make payment in accordance with the payment method specified in the contract. By placing an order using the cash on delivery option, the BUYER acknowledges and undertakes that the address provided in the order is correct, that the contract has been established with the order confirmation email, and that they will fulfill their obligation to receive the product.

If the BUYER does not receive the product in the orders placed with the cash on delivery option, it will not be considered as a withdrawal or return. The BUYER who does not fulfill his obligation to receive the product accepts, declares and undertakes that the SELLER is liable to compensate for all damages incurred for this reason.

The BUYER accepts and declares that he/she has received information on the website https://www.proteinocean.com in a clear, understandable and internet-friendly manner regarding the SELLER's name, title, full address, telephone number, tax number and other contact information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information regarding the goods for sale, the use of the right of "withdrawal" and how to use this right, all communication channels through which he/she can submit his/her complaints (such as full address, telephone, e-mail addresses) and the official authorities to which he/she can submit his/her objections, and that he/she has confirmed this preliminary information electronically.

In accordance with the previous article, the BUYER declares that he/she has read and is aware of the product order and payment conditions, product usage instructions, precautions taken against possible situations, all warnings such as not to consume the silica gel (humidifier) ​​bags with the warning "DO NOT EAT" written on them inside some product packages, and that he/she has given the necessary confirmation electronically.

If the BUYER wishes to return the purchased product, he/she accepts and undertakes not to damage the product or its packaging in any way and to return the original invoice and delivery note at the time of return.

Article 6. Order/Payment Procedure

6.1. Order:

After the VAT-inclusive Turkish Lira amount of the products added to the shopping cart is approved by the BUYER, the payment is processed by the relevant bank card POS or online payment processing companies. Therefore, an order confirmation email is sent to the BUYER before orders are shipped. Shipment will not be made until the Order Confirmation email is sent.

Any disruptions in the process or problems that may arise with the credit card will be notified to the BUYER by one or more of the phone, fax, or email methods specified in the contract. If necessary, the BUYER may be asked to contact their bank. The time orders are processed is not the time the order is placed, but the time the payment is collected from the credit card account or through the cash on delivery service offered by the courier company.

Exceptionally, if it is understood that the goods subject to the contract cannot be supplied due to a justified reason and/or a stock problem is encountered, another good of equal quality and price may be sent to the BUYER, provided that the BUYER is immediately informed in a clear and understandable manner and gives his/her approval, or, in line with the BUYER's wish and choice, another new product may be sent, it may be waited for the product to be in stock or for the other obstacle to delivery to be eliminated and/or the order may be cancelled.

In cases where the delivery obligation of the goods subject to the contract becomes impossible, the BUYER will be notified in writing within three (3) days of the occurrence of the impossibility, and the total amount paid and any documents that impose a debt, if any, will be returned to the BUYER within fourteen (14) days at the latest, and the contract will be cancelled. In such a case, the BUYER will not have any claim for any additional material or moral damages from the SELLER.

6.2. Payment:

The Turkish Lira price (including VAT) and all costs, including shipping costs (if any), for products selected by the BUYER on the website https://www.proteinocean.com, will be processed through the payment method chosen by the BUYER after approval by the BUYER. Following payment by credit card, an order confirmation email will be sent to the BUYER before the Products are shipped. If the payment upon delivery option is selected, an order confirmation email will be sent automatically.

6.2.1. Cash on Delivery/Credit Card Payment: When you choose the cash on delivery or credit card payment option, your products will be delivered to you via courier, and the cost of the products will be collected at the door by the courier. Cash on Delivery is a payment option provided by a contracted courier company and has no affiliation with the SELLER. The courier company may charge a fee for this service. This fee is the responsibility of the courier company and is non-refundable if the product is returned. The SELLER cannot be held responsible for this fee.

If the BUYER makes a purchase with cash on delivery and fails to accept delivery of the product, this will be considered abusing the cash on delivery option and failing to fulfill the BUYER's contractual obligation to purchase. In such a case, the BUYER declares, accepts, and undertakes to pay all operating expenses in advance, including the invoice amount, shipping costs, tracking costs, and attorney fees.

6.2.2. Payment by Credit Card: To pay by credit card, you must enter your credit card information completely and accurately in the relevant sections. According to the Regulation Amending the Regulation on Banking Cards and Credit Cards, installment payments are not applicable for all food and beverage purchases. According to this regulation, one-time payments can be made by credit card.

If, after delivery of the product, the relevant bank or financial institution fails to pay the SELLER the price of the product due to the unfair or illegal use of the BUYER's credit card by unauthorized persons for reasons not caused by the BUYER's fault, the BUYER is obligated to return the delivered product to the SELLER within ten (10) days. In such cases, the shipping costs are the responsibility of the BUYER.

BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information regarding the purchase made with the credit card from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER in accordance with the provisions of the legislation in force.

Article 7. Shipping/Delivery Procedure

7.1. Shipment:

Once the order confirmation email is sent, the product(s) will be delivered to the SELLER's contracted courier company. SELLER strives to deliver its shipments as quickly as possible to the regions where it has branches, through its contracted courier company. However, delays may occur in some regions due to courier service. SELLER is not responsible for these delays or non-delivery.

7.2. Delivery:

The product(s) will be delivered to the buyer's address via the SELLER's contracted courier company. For shipments via courier, a precise delivery date cannot be provided due to varying delivery times between courier companies. The delivery period is thirty (30) days from the date the order confirmation email is sent and the contract is established. This period may be extended by a maximum of ten (10) days, provided that the BUYER is notified in advance in writing or via a permanent data carrier.

Products may be sent to areas where delivery addresses are not provided by contracted cargo companies, provided that a phone call is made. The process of sending with a notification is at the discretion of the cargo company, and the SELLER does not undertake to send cargo with a notification.

In areas where the Cargo Company delivers once a week, the specified delivery time may be delayed due to inaccuracies or omissions in the shipping information, as well as certain social events and natural disasters. BUYER cannot hold SELLER responsible for such delays. If the product is to be delivered to a person/organization other than BUYER, SELLER is not responsible for any additional shipping costs that may arise due to the delivery person/organization's refusal to accept delivery, inaccuracies in shipping information, and/or BUYER's absence. The Buyer acknowledges, declares, and undertakes that they are solely responsible for these additional shipping costs.

If the product/products have not reached the BUYER within the specified days, delivery problems must be reported immediately to customer services by using the e-mail address destek@proteinocean.com or the customer service line at 0850 303 29 89.

In the event of a damaged package, the damaged package should not be accepted, and a report should be filed with the courier company. If the courier company determines that the package is not damaged, the buyer has the right to open the package on-site, verify that the products were delivered undamaged, and request that a report be prepared to document the situation. Once the package is received by the BUYER, the courier company is deemed to have fulfilled its duty. If the package is not accepted and a report is filed, the situation should be reported to the SELLER as soon as possible, along with the BUYER's copy of the report, via the customer service line at 0850 303 29 89.

Article 8. Procedure for Product Returns and Right of Withdrawal

8.1. Right of Withdrawal to be Exercised After Product Delivery:

The BUYER has the right to withdraw from the contract within fourteen (14) days after receiving the goods, without giving any reason and without paying any penalty. In order for returns to be processed in accordance with the general communiqué of Tax Procedural Law No. 385, the BUYER must return the product, along with the product invoice and delivery note, to the address "Ostim OSB Mah. Uzayçağı Cad. No:90 Yenimahalle ANKARA." The right of withdrawal period begins on the day the goods are delivered to the BUYER. The return shipping costs of the returned product(s) will be covered by the BUYER. For product returns whose invoices are issued in the name of institutions, a separate return invoice must be issued.

8.2. Right of Withdrawal to be Exercised Before Delivery of the Products to the Cargo Company:

The BUYER may exercise the right of withdrawal between the conclusion of the Contract and the delivery of the Product(s) to the Cargo company. If the right of withdrawal is exercised before the Products are delivered to the Cargo company for delivery to the BUYER, the BUYER must send a written notice of withdrawal, including the order number, to the SELLER's email address destek@proteinocean.com.

However, this right cannot be exercised for products that have been delivered to the cargo by the SELLER to the BUYER. The right of withdrawal, which may be exercised after the order has been delivered to the cargo by the SELLER, can only be exercised in accordance with the provisions of Article 8.1 of this agreement.

8.3 General Provisions Regarding Returns and Withdrawal:

In the event that the right of withdrawal is exercised within the scope of Articles 8.1 and 8.2 of this Agreement, the BUYER must notify the SELLER in writing of the exercise of the right of withdrawal before the expiration of the right of withdrawal period. The BUYER is obligated to return the Product(s) to the SELLER within fourteen (14) days from the date of notification of withdrawal to the SELLER. The BUYER declares, accepts and undertakes to pay the shipping costs for the return.

A decrease in the value of the goods received or the existence of a reason that makes return impossible does not preclude exercising the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the consumer must compensate the SELLER for the value of the goods or the decrease in value. In any case, if the purchased product or its packaging is found to be opened, damaged, broken, damaged, torn, used, or otherwise damaged, and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return, and the price will not be refunded.

The general return period for any product purchased by mistake is fourteen (14) days. During this period, returns of products that have been opened, used, damaged, or similarly damaged will not be accepted. Returns must be made in their original packaging.

If any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected on the product or its packaging purchased by mistake and if the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be accepted for return and the price will not be refunded.

The returned product reaching the SELLER will be accepted as a return if it meets the conditions specified in this preliminary information form and the distance sales contract, and the refund will be forwarded to the relevant bank within fourteen (14) days at the latest from the date on which the consumer receives the notification that he/she has exercised his/her right of withdrawal.

The time period for refunds to be reflected in credit card accounts is at the discretion of the card issuing institutions and the relevant bank within the scope of the Banking Cards and Credit Cards Law No. 5464 dated 23/2/2006. In cases where the refund process is notified to the relevant bank by the SELLER but the time period specified by the relevant bank is exceeded or the refund is not made, the BUYER is deemed to have accepted that the SELLER is not responsible.

The right of withdrawal cannot be exercised in cases not stipulated by law, and if this right is not exercised properly or in a timely manner, the BUYER loses the right of withdrawal. In any case, no refund will be made until the product is returned to the SELLER.

Article 9. Cases in which the right of withdrawal cannot be exercised

The right of withdrawal cannot be exercised in the following cases:

a) In contracts concerning goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller,

b) Products that are prepared in line with the consumer's wishes or clearly in line with his personal needs, are not suitable for return due to their nature and are in danger of rapid deterioration.

or in contracts for the delivery of goods that may expire,

c) Regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; the return of which is not suitable for health and hygiene reasons.

in contracts,

d) In contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature,

e) Books, audio or video recordings, software offered in physical media, provided that protective elements such as packaging, tape, seal, package have been opened by the consumer.

contracts regarding software and computer consumables,

f) Contracts regarding the performance of services related to betting and lottery,

g) Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period,

h) In contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer, and in cases where the goods/services subject to the contract consist of types of goods/services excluded from the scope of application of the Distance Contracts Regulation, the right of withdrawal cannot be exercised due to the fact that the provisions of the Distance Contracts Regulation cannot be applied to the legal relationship between the Buyer and the Seller.

Article 10. Force Majeure

Force majeure shall be deemed to be any circumstance that was not present or foreseeable at the time the contract was signed, that develops beyond the control of the parties, and that renders it impossible for one or both parties to partially or fully fulfill their obligations and responsibilities undertaken under the contract, or to fulfill them on time (natural disaster, war, terrorism, riot, changing legislation, seizure or strike, lockout, significant malfunction of production and communication facilities, etc.). The party experiencing the force majeure shall immediately notify the other party in writing of the situation.

During the continuation of force majeure, the parties will not be held liable for any failure to perform their obligations. If this force majeure continues for 30 (thirty) days, each party will have the right to unilaterally terminate the contract.

Article 11. Campaign Conditions

Campaigns offered at various times on the https://www.proteinocean.com website are subject to availability. The discount offered by the campaign may vary depending on the product. The price on the sales receipt will be used for exchanges of products purchased within the scope of the campaign. The campaign used by the BUYER cannot be combined with other campaigns or gift certificates. The SELLER reserves the right to change the campaign terms and conditions.

In packaged shipments containing more than one product, the aromas of the products in the package may differ depending on the stock status, so the SELLER reserves the right to change the aromas of the relevant products.

Article 12. Confidentiality, Information Security, Personal Data

Necessary measures to ensure the security of information and transactions entered by the BUYER on the Website have been taken within the SELLER's system infrastructure, within the limits of technical capabilities, depending on the nature of the information and transactions. However, since the information in question is entered from the BUYER's device, the Buyer is responsible for taking the necessary precautions, including those against viruses and similar malicious applications, to protect it from unauthorized access.

The seller may only disclose this information if there is an administrative/legal obligation to do so. If the seller possesses the requested information, they may provide it to the relevant authorities in connection with any legal investigation that has documented investigative capacity.

Following the Buyer's approval, the Buyer can access and review the Preliminary Information and Agreement text sent to his/her e-mail address at any time by saving the said e-mail in the permanent data storage.

Credit Card information is never stored. Credit Card information is only used to obtain authorization by being securely transmitted to the relevant banks during the collection process and is deleted from the system after authorization.

The Buyer accepts and declares that the personal information provided under this agreement is accurate, that all data such as shopping and personal information provided by the Buyer in any way within the scope of his order, together with this information, may be collected by the Seller, including but not limited to those specified herein, its affiliates, subsidiaries, any service provider companies it works with, and their shareholders and employees, even if the Buyer's membership is terminated for whatever reason, and that this data may be processed by its Collaborators and solution partners, and that the Seller and/or its Collaborators and/or solution partners are not responsible for any damages that may arise as a result of not updating the information in the application form or providing incorrect information.

The Buyer acknowledges and declares that he/she has read and expressly accepted the KVKK Policy and its annexes available on the www.proteinocean.com website and has been expressly informed of his/her rights to learn whether his/her personal data has been processed, to request information regarding this if his/her personal data has been processed, to learn the purpose of processing his/her personal data and whether it is used in accordance with its purpose, to know the third parties to whom personal data has been transferred in the country or abroad, to request correction of personal data if it is processed incompletely or incorrectly, to request deletion or destruction of personal data within the framework of the conditions stipulated by law, to request notification of the correction, deletion or destruction of personal data to third parties to whom personal data has been transferred, to object to any conclusions to his/her detriment resulting from the analysis of processed data exclusively through automated systems, and to request compensation in the event that he/she suffers damages due to the unlawful processing of personal data.

Article 13. Competent Courts and Enforcement Offices in Case of Dispute

In case of dispute arising from the implementation of this agreement, the Provincial or District Consumer Arbitration Committees and the Ankara Consumer Courts where the Seller is located are competent within the monetary limits declared annually by the Ministry of Trade.

Article 14. Declaration of Acceptance and Approval

The Buyer acknowledges and declares that he/she has read all the conditions and explanations written in this Distance Selling Agreement and the Preliminary Information Form which constitutes an integral part of it and which is available on the Website with the extension www.proteinocean.com, that he/she is informed in advance about all matters including the basic features-qualifications of the Product(s) subject to sale, sales price, payment method, delivery conditions, the name, title, full address, telephone, MERSİS number and other contact information of the Seller and all other preliminary information-information regarding the Product subject to sale, right of withdrawal and personal information, that he/she has seen, read and accepted the content of all of them electronically on the Website and that he/she has accepted the provisions of this Agreement by ordering the Product by confirming-approving-accepting-permitting all of these electronically.

I have read the Distance Selling Agreement, I accept and approve its contents.