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Refund, Exchange, and Cancellation Policy

1. Overview

At ProteinOcean LB, we are committed to providing high-quality nutritional supplements and ensuring customer satisfaction. This Refund, Exchange, and Cancellation Policy outlines the conditions under which customers may request refunds, exchanges, or order cancellations when purchasing from our website.

By placing an order through our website, customers agree to the terms described in this policy.

2. Eligibility for Refunds

Customers may be eligible for a refund under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The order cannot be fulfilled or delivered due to operational issues.

  • The customer cancels the order before it is shipped.

  • The product remains unused, unopened, and in its original packaging.

Refund requests must be submitted within 7 days of receiving the product.

Proof such as photos or order confirmation may be required.

3. Refund Process and Timeline

Once a refund request is received:

  1. Our support team will review the request.

  2. If approved, the product may need to be returned.

  3. After receiving and inspecting the returned product, the refund will be processed.

Refunds will be issued to the original payment method used during checkout.

Processing may take 5–10 business days, depending on the bank or payment provider.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used supplements

  • Products with broken safety seals

  • Items purchased during special promotions or clearance sales

  • Gift cards or digital products (if applicable)

Due to health and hygiene regulations, supplements cannot be returned once opened.

5. Cancellation by the Client

Customers may cancel their order under the following conditions:

  • Orders may be canceled before shipment for a full refund.

  • If the order has already been shipped, cancellation will not be possible and the standard return policy will apply.

Cancellation requests should be sent immediately after placing the order.

6. Cancellation by the Company

ProteinOcean LB reserves the right to cancel orders under certain circumstances, including:

  • Product stock unavailability

  • Payment verification issues

  • Suspected fraudulent activity

  • Delivery service limitations

In such cases, customers will receive a full refund or the option to place a new order once the issue is resolved.

7. Exchange Policy

Customers may request an exchange in the following cases:

  • The wrong product was delivered

  • The product arrived damaged

Exchange requests must be submitted within 7 days of delivery and the item must be:

  • Unopened

  • Unused

  • In original packaging

Replacement products will be shipped once the returned item is received and inspected.

8. Late Delivery or Delivery Issues

While we work with trusted delivery partners, delays may occasionally occur due to:

  • Weather conditions

  • Logistics disruptions

  • High demand periods

If your order has not arrived within the estimated delivery timeframe, please contact our support team for assistance.

9. Force Majeure and Unexpected Events

ProteinOcean LB will not be held responsible for delays or inability to fulfill orders caused by events beyond our control, including:

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Technical failures

In such cases, orders may be delayed, rescheduled, or refunded at our discretion.

10. Contact for Refunds and Cancellation

For refund, exchange, or cancellation requests, please contact us:

Email: info@proteinoceanlb.com

Website: https://proteinoceanlb.com

Customer Support Response Time: 1–2 business days